Returns & Exchanges
We hope every piece from nue nue brings comfort, joy, and gentle moments to your little one.
To ensure a smooth shopping experience and protect the rights of every customer
please read the following Return & Exchange Policy before placing your order.
If you have any questions, please feel free to contact our Customer Care team.
✦ In accordance with Taiwan Consumer Protection regulations
-Intimate apparel (including underwear, sleepwear, socks, swimwear, and all products with built-in bras) and personal hygiene
accessories (including pierced earrings)are classified as personal hygiene products.
-For hygiene reasons, unless the item is defective or incorrectly shipped, these products are not eligible for the 7-day cancellation
right and cannot be returned.
-Socks, tights, and leg warmers are considered intimate apparel. To protect the hygiene and safety of all customers, these items
are not eligible for return or exchange.
Please confirm the size and style before placing your order.
-Ballet wears are eligible for size exchange only and are not eligible for return. If you have any questions regarding sizing
please contact us before placing your order.
-Selected Mindful & Co Kids products are sealed in original one-time packaging.
-Please inspect the product, accessories, and contents before opening the package.
-Once opened or used, items that cannot be restored to their original condition are not eligible for return
unless they are defective or incorrectly shipped.
✦ Return & Exchange Service
-We offer one size exchange only per order. Please contact Customer Care within the 7-day inspection period
to arrange your exchange.
-Returns or exchanges sent back without prior approval from Customer Care will not be accepted.
Any additional shipping costs incurred will be the customer's responsibility.
-All returned items will be inspected upon receipt to determine whether they meet our return and exchange requirements.
✦ 7-Day Inspection Period
-Under Taiwan Consumer Protection Law, the 7-day inspection period is intended for inspecting the product and is not a trial
period.
-Products that have been used, washed, or cannot be restored to their original condition are not eligible for return unless they are
defective or incorrectly shipped.
-The 7-day inspection period includes weekends and public holidays, beginning on the day after the parcel is delivered or collected
including deliveries received by family members, friends, or building management.
-To qualify for a return or exchange, products must be returned in brand-new condition with all original tags, packaging
accessories, and complimentary gifts included.
✦ Items Not Eligible for Return or Exchange
-Washed or cleaned items.
-Items with removed or damaged tags, packaging, or labels.
-Items carrying perfume, smoke, or other odors.
-Items with makeup, stains, or other signs of use.
-Items showing visible signs of wear or use.
✦ What Is Not Considered a Defect
-Measurements are taken manually. A tolerance of ±2 cm is considered normal.
-Slight colour variations may occur due to lighting conditions, photography, or differences in screen settings.
-Loose threads, minor stitching irregularities, or fabric creases that do not affect the appearance or functionality of the product.
-A slight fabric or dye scent may be present when the product is new.
This is normal and will gradually dissipate after airing or washing according to the care instructions.
✦ Upon Receiving Your Order
-To protect both our customers and our brand, we strongly recommend recording a complete unboxing video
when opening your parcel.
-If you receive an incorrect item, missing item, or defective product
please contact Customer Care as soon as possible and provide a clear unboxing video or photos so we can assist you promptly.
✦ Customer Care
Monday – Friday
10:00 AM – 6:00 PM (Closed on weekends and public holidays)
We will respond to your enquiry as soon as possible during business hours
Thank you for your patience and understanding