Shopping Guide

We hope every piece from nue nue gently accompanies children from the ballet studio to everyday adventures

To ensure a smooth shopping experience, please read the following information before placing your order

If you have any questions, please feel free to contact our Customer Care team

✦ Orders

-Once your order has been placed, a confirmation email will be sent automatically to the email address provided 

 at checkout.

-If you need to make changes to your order, please contact Customer Care as soon as possible.

 Once your order has been shipped, it can no longer be modified.

-We reserve the right to cancel any order in the event of stock shortages, system errors, pricing inaccuracies

 or other circumstances that prevent order fulfillment. Customers will be notified accordingly.

✦ Shipping

-In-stock items will be shipped within 3–5 business days after payment has been confirmed

(excluding weekends and public holidays).

-Pre-order items will be shipped according to the estimated shipping date stated on the product page.

-If your order contains both in-stock and pre-order items, your order will be shipped together

 once all items are available.

If you require separate shipments, please contact Customer Care. Additional shipping fees may apply.

✦ Delivery

- We offer Black Cat Delivery, Postal Delivery, and convenience store pickup.

- Available shipping methods will be shown at checkout.

-Delivery times may vary depending on the shipping carrier.

- Please ensure your shipping information, including your name, phone number

  and address, is accurate before placing your order.

 Additional shipping charges resulting from incorrect shipping information

 will be the customer's responsibility.

✦ Convenience Store Pickup

- Please collect your parcel within the pickup period specified by the shipping carrier.

- If a parcel is returned due to overdue pickup, the customer will be responsible for the shipping fee for reshipment.

- We reserve the right to adjust payment methods or decline future orders for customers with repeated uncollected orders.

✦ Product Information

- Product measurements are taken manually. A tolerance of ±2 cm is considered normal.

- We make every effort to display product colors as accurately as possible.

  slight color variations may occur due to lighting conditions or differences in screen settings.

- Due to the nature of fabrics, dyeing processes, and handcrafted production slight variations between batches may occur.

  These are considered normal and do not affect product quality.

✦ Care Instructions

- Please follow the care instructions provided on the product page or garment label to maintain the quality of your item.

- Avoid bleach, high-temperature tumble drying, and prolonged soaking to help extend the life of your garment.

✦ Invoice

- Invoices will be issued according to the option selected during checkout.

- If you require a Uniform Invoice Number (GUI Number) or company name on your invoice

- please provide the necessary information during checkout.

✦ Customer Care

Monday – Friday
10:00 AM – 6:00 PM (Closed on weekends and public holidays)